The Office of the Ombudsman of East European University is headed by the Ombudsman, Zurab Bezhashvili. The Ombudsman is independent in his activities and it is not allowed to interfere in his activities in any way;
Ombudsman of East European University:
- Provides a safe and confidential environment where students feel respected and will be able to be honest;
- Listens to the student’s problems, acts as a mediator between the parties in conflict relations arising from the violation of rights and freedoms, and facilitates effective communication;
- Supervises the protection of students’ rights and freedoms at the University;
- Reveals violations of students’ rights and freedoms and promotes the restoration of violated rights and freedoms;
- Engages in information and educational activities (trainings, presentations, discussions, etc.) in the direction of students’ rights and freedoms;
- Checks the state of protection of students’ rights and freedoms and responds to the facts of their violation both on the basis of received applications / complaints, and on its own initiative;
- Reviews student statements and complaints about actions that violate student rights;
- Provides recommendations and consultations for students, provides information on relevant procedures and regulations at the University based on the specific situation;
- Informs students of their rights and responsibilities, including explaining appeal procedures, giving legal advice;
- Mediates a student to receive information from the relevant structural units of the university and clarify the details;
- Calls on the parties to the dispute to participate in the mediation process;
The Ombudsman has no right:
- To disclose confidential information;
- To change the rules / legal acts in force at the University;
- To incorporate the functions of other university staff that may prevent them from maintaining a neutral position during a conflict;
- To provide legal advice (note that the Ombudsman is not a lawyer, he helps you / is a mediator and does not decide who is right or wrong)