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Main accomplishments, recommendations and execution indicators

🔴EEU Quality Assurance Mechanisms’ implementation is carried out within the Quality Assurance system’s goals, which first of all, means supporting the fulfillment and achievement of university’s mission and goals, through implementing national and international educational standards at university, for which, at university: quality standards are defined, evaluation according to the standards is ensured and based on the results of the standards, the quality improvement.

🟠The quality assurance system implemented at university is oriented to strengthen and develop accomplished results, bring institutional value and echoes university’s aspiration for sustained success.

📈Quality Assurance Office works intensively for timely and effective achievement of the goals defined by university’s strategy.

📊Significant attention is paid to the analysis of internal and external challenges university is facing, finding the best solutions for dealing with them and for transferring the challenges into the opportunities for development.

🟣The tendencies, changes and reforms in the higher education area, always bear the risks of the lack of understanding of the factors affecting university success, which constantly develop, increase or decrease and in line with these changes, university should always be focused on satisfying the needs and expectations of students and other relevant interested parties. This increases the role of the Quality Assurance Office in these processes and increasing the implementation rate of the recommendations based on the Quality Assurance mechanisms acquires important meaning.

🔵One of the most important parts of the quality assurance process is giving recommendations for development by the Quality Assurance based on the evaluations. However, the benefit of the Office’s activities are manifested not only in the recommendations given, but in their fulfillment. At this point, Quality Assurance Office positively assesses the implementation rate of the recommendations. Whilst, is still actively working to further increase it.

🟢Development of the electronic system for monitoring recommendation fulfillment is planned, as well as using effective tools for increasing awareness about the importance of feedback within the university society.

Key Achievements of the years 2019-2020
2019-2020 academic year - systemic recommendations
By September 2020, based on the evaluation of results of the implemented quality assurance mechanisms in academic year 2019-2020, Quality Assurance Office defined following final recommendations:
Key Achievements of the years 2019-2020
Considering the recommendations formulated by the QA Office:

  • The contents of main governing documentation of the University were updated;

  • Study programs were revised and developed and practical components were enhanced;

  • Drafting annual internal reports of study programs were introduced;

  • The procedure for drafting reports by structural units were introduced;

  • A handbook was elaborated for the program staff;

  • Informational sessions and trainings were held for the program staff;

  • Informational sessions and trainings were held for the administrative staff;

  • Individual meetings were held with all structural units;

  • The procedure for the initiation and re-accreditation of the program was developed and introduced;

  • Feedback loop was developed and introduced;

  • During the reporting period the University managed the re-accreditation of 6 programs, two programs are submitted for re-accreditation. In addition, labour market analysis is underway to initiate new programs;

  • A unified vision for the development of the quality of teaching and learning was elaborated and based on it, together with researchers from a partner Middlesex University, drafting of the strategy for teaching and learning quality is underway;

  • With the involvement of the Office together with relevant structural units, academic and scientific produtivity appraisal of the academic staff was introduced;

  • Based on annual reports, the recommendations and opinions formulated by the Office were submitted to the team Monitoring the Implementation of the Action Plan which processed the action plan and ensured relevant alterations /updating;

  • Statute of all structural units, as well as job descriptions were updated;

  • With the involvement of the Office, together with relevant structural units, a system of academic and scientific performance appraisal of the academic staff was introduced;

  • Through coordination between the HR Management Department and QA Office, Staff Management policy coherent to international standards was developed;

  • By coordination of the Office, student related quota-planning methodology was revised and updated where along with other significant factors, key aspects of teaching and learning quality concept at the University was taken into account;

  • Strategic planning methodology and monitoring mechanisms and tools for the implementation of the action plan were also revised;

  • Mission and vision were specified and University values defined.

2019-2020 academic year - systemic recommendations
Based on the use of quality assurance mechanisms during 2019-2020 academic year, the Quality Assurance Office formulated key and systemic recommendations in three stages. These recommendations were monitored during the reporting period In particular:

Stage One: The Quality Assurance Office processed the outcomes of the quality mechanisms used in 2018-2019 and based on it, in September 2019, formulated recommendations emphasizing relevant responsible/involved structures/entities.

Stage Two: Since 2019, the University has introduced an annual reporting culture. Based on the analysis of the submitted reports as well as the results of the external evaluation, the Quality Assurance Office formulated recommendations in March 2020.

Stage Three: In order to evaluate distance learning applied due to current pandemic, the Office has developed mechanisms for ensuring e-learning quality and elaborated relevant survey forms for its implementation. Based on the outcomes of the survey conducted in May 2020, the Unit formulated relevant recommendations.

The implementation rate of the 28 recommendations formulated during 2019-2020 academic year, by September 2020 is as follows 86%
86%
By March, 2021 the rate of implementing the recommendations 100%
100%
By September 2020, based on the evaluation of results of the implemented quality assurance mechanisms in academic year 2019-2020, Quality Assurance Office defined following final recommendations:
  1. It is advisable to intensively continue the implementation of marketing strategies developed to increase awareness about the university and enhance its attractiveness, in addition, factors caused by the pandemic should also be considered.
  2. It is advisable to use existing internal communication development mechanisms with the same intensity as during the reporting period. Heads of structural units should be oriented towards an unified approach to information processing and dissemination. It is desirable to introduce an internal reporting culture into structural units at the level of all structural units.
  3. To Continue development of mechanisms for international students recruitment, considering the increased requirements of national legislation and the risks posed by the pandemics. Hold information sessions with stakeholders on the objectives set out in international relations and internationalization policy of the University.
  4. It is recommended to study the interests and needs of students and academic staff on each faculty with respect to their involvement in international relations and international projects, and based on research outcomes to develop specific mechanisms and tools in order to enhance student and staff engagement in international projects and increase the rate of international mobility.
  5. It is encouraged to continue raising students’ awareness about their rights, their support services at university, principles of ethics, academic freedom, and rules of conduct.
  6. It is recommended be hold information sessions with stakeholder on plagiarism and its prevention.
  7. It is also recommended to develop staff performance appraisal mechanisms, strengthen the feedback principle based on appraisal results, as well as evaluate the effectiveness of the staff performance appraisal system.
  8. Intensify care to increase the number of activities aimed at student career development and the rate of their participation in projects, events, conferences and research activites.
  9. It is advisable to enhance staff professional development mechanisms and strengthen their connection with the requirements of professional development of the staff.
  10. Actively continue implementation of mechanisms supporting the research activities, as well as raising stakeholder’s awareness.
  11. It is recommended to conduct trainings with the program staff on the use of international library databases.

The implementation of recommendations will be monitored during the 2020-2021 academic year and its outcomes will be included in the 2020-2021 academic year report.