• The contents of main governing documentation of the University were updated;

• Study programs were revised and developed and practical components were enhanced;

• Drafting annual internal reports of study programs were introduced;

• The procedure for drafting reports by structural units were introduced;

• A handbook was elaborated for the program staff;

• Informational sessions and trainings were held for the program staff;

• Informational sessions and trainings were held for the administrative staff;

• Individual meetings were held with all structural units;

• The procedure for the initiation and re-accreditation of the program was developed and introduced;

• Feedback loop was developed and introduced;

• During the reporting period the University managed the re-accreditation of 6 programs, two programs are submitted for re-accreditation. In addition, labour market analysis is underway to initiate new programs;

• A unified vision for the development of the quality of teaching and learning was elaborated and based on it, together with researchers from a partner Middlesex University, drafting of the strategy for teaching and learning quality is underway;

• With the involvement of the Office together with relevant structural units, academic and scientific produtivity appraisal of the academic staff was introduced;

• Based on annual reports, the recommendations and opinions formulated by the Office were submitted to the team Monitoring the Implementation of the Action Plan which processed the action plan and ensured relevant alterations /updating;

• Statute of all structural units, as well as job descriptions were updated;

• With the involvement of the Office, together with relevant structural units, a system of academic and scientific performance appraisal of the academic staff was introduced;

• Through coordination between the HR Management Department and QA Office, Staff Management policy coherent to international standards was developed;

• By coordination of the Office, student related quota-planning methodology was revised and updated where along with other significant factors, key aspects of teaching and learning quality concept at the University was taken into account;

• Strategic planning methodology and monitoring mechanisms and tools for the implementation of the action plan were also revised;

• Mission and vision were specified and University values defined.

Stage One: The Quality Assurance Office processed the outcomes of the quality mechanisms used in 2018-2019 and based on it, in September 2019, formulated recommendations emphasizing relevant responsible/involved structures/entities.

Stage Two: Since 2019, the University has introduced an annual reporting culture. Based on the analysis of the submitted reports as well as the results of the external evaluation, the Quality Assurance Office formulated recommendations in March 2020.

Stage Three: In order to evaluate distance learning applied due to current pandemic, the Office has developed mechanisms for ensuring e-learning quality and elaborated relevant survey forms for its implementation. Based on the outcomes of the survey conducted in May 2020, the Unit formulated relevant recommendations.

2. It is advisable to intensively continue the implementation of marketing strategies developed to increase awareness about the university and enhance its attractiveness, in addition, factors caused by the pandemic should also be considered.
3. It is advisable to use existing internal communication development mechanisms with the same intensity as during the reporting period. Heads of structural units should be oriented towards an unified approach to information processing and dissemination. It is desirable to introduce an internal reporting culture into structural units at the level of all structural units.
4. To Continue development of mechanisms for international students recruitment, considering the increased requirements of national legislation and the risks posed by the pandemics. Hold information sessions with stakeholders on the objectives set out in international relations and internationalization policy of the University.
5. It is recommended to study the interests and needs of students and academic staff on each faculty with respect to their involvement in international relations and international projects, and based on research outcomes to develop specific mechanisms and tools in order to enhance student and staff engagement in international projects and increase the rate of international mobility.
6. It is encouraged to continue raising students’ awareness about their rights, their support services at university, principles of ethics, academic freedom, and rules of conduct.
7. It is recommended be hold information sessions with stakeholder on plagiarism and its prevention.
8. It is also recommended to develop staff performance appraisal mechanisms, strengthen the feedback principle based on appraisal results, as well as evaluate the effectiveness of the staff performance appraisal system.
9. Intensify care to increase the number of activities aimed at student career development and the rate of their participation in projects, events, conferences and research activites.
10. It is advisable to enhance staff professional development mechanisms and strengthen their connection with the requirements of professional development of the staff.
11. Actively continue implementation of mechanisms supporting the research activities, as well as raising stakeholder’s awareness.
12. It is recommended to conduct trainings with the program staff on the use of international library databases.

The implementation of recommendations will be monitored during the 2020-2021 academic year and its outcomes will be included in the 2020-2021 academic year report.